Returns & Exchanges

Returns & Exchanges

Returns & Exchanges

Not In Australia or New Zealand? See our international returns and exchanges information.

30-Day Free Returns

So you’ve made a sheet decision? Your order wasn't what you expected?

We'll provide a free return label for any unused & unwashed items within 30 days for either a full refund or exchange. All via our self-service portal.


Great In Bed GuaranteeTM

Our bedding is designed and made to last and that’s why we offer our Great In Bed Guarantee™️.

If you ever have any issues with our products, reach out anytime and we promise to make it right.

30-Day Free Returns

So you’ve made a sheet decision? Your order wasn't what you expected?

We'll provide a free return label for any unused & unwashed items within 30 days for either a full refund or exchange. All via our self-service portal.


Great In Bed Guarantee™

Our bedding is designed and made to last and that’s why we offer our Great In Bed Guarantee™️.

If you ever have any issues with our products, reach out anytime and we promise to make it right.

30-Day Free Returns

So you’ve made a sheet decision? Your order wasn't what you expected?

We'll provide a free return label for any unused & unwashed items within 30 days for either a full refund or exchange. All via our self-service portal.

Great In Bed Guarantee™

Our bedding is designed and made to last and that’s why we offer our Great In Bed Guarantee™️.

If you ever have any issues with our products, reach out anytime and we promise to make it right.


Frequently Asked Questions

30-Day Free Returns

Do I have to return the products in their original packaging?

We would love that, but if you need to take your bedding out of the packaging and lay it all out to decide, thats ok too. Perfect folding into original packaging isn't a requirement for a return, however, in the interests of reducing waste, please try not to tear the packaging and include with your product return so that we can reuse it.

Can I sleep in my sheets or bedding and return them?

For hygiene reasons, we cannot accept change of mind returns on bedding that has been slept in or washed. However we would still like to help any way we can. Email us at hello@thesheetsociety.com

Can I return sheets that have been washed?

Unfortunately not. We can't accept change of mind returns on bedding that has been slept in or washed. However we would still like to help any way we can. Email us at hello@thesheetsociety.com

is return postage covered?

Yes, for unused and unwashed items we'll provide free return postage via our self service portal above. Simply print out the label and drop it off at your post office. If it's a hassle to print the label, AusPost can print it for you, just show the label on your phone at the post office.

can i pick between an exchange, store credit, or refund?

Yes, we’re flexible. You can choose either an exchange, credit or refund via our self service portal. Contact our team at hello@thesheetsociety.com if you need help deciding your exchange.

can i return online orders in-store?

Yes absolutely. We can process your online order return in-store and help you choose items for exchange. We currently have one store in Abbotsford, Victoria.


Great In Bed Guarantee™

How can I get assistance?

All you have to do is send us an email and let us know what issues you’re having. Feel free to also send us photos if it helps to explain your issue.

do i have I to return the bedding?

If an item is faulty, you don't need to return it. We may ask for items to be returned in some cases for review by our quality team so that we can continue to improve our product.

what happens to returned bedding?

Returned bedding is reviewed by our quality team so that we can continue to improve. We then donate usable bedding to 300 Blankets, a charity for those experiencing or at risk of experiencing homelessness.


Any other questions? Shoot us an email or call us on (03) 9917 3040 (9am to 5pm AEST/AEDT, Monday to Friday).