FAQ | The Sheet Society

FAQ

Don't lay awake at night wondering if you've made the wrong move.

We are so confident in our products that we've got a GREAT IN BED guarantee. This means if you don't love getting into bed with us, we'd rather go separate ways. If you need to return or exchange an item, email us at hello@thesheetsociety.com or call on 1300 85 19 17 within 30 days of your purchase so we can organize your choice of a refund or exchange.

The cost of shipping the product back to us will not be reimbursed for a change of mind returns. No returns will be accepted without a Returns Authorisation Number obtained after contacting us.

We would hate this to happen to you. Send us a photo and description to [email protected] and we will address it with urgency and your choice of refund, replacement or exchange.

All of the sheets in our EDEN range are made from 350 thread count 100% Long Staple Cotton. The fabric we use is a ‘Sateen Weave’ which gives it a soft shiny luxurious finish.

Our EDEN range is made from 350 thread count 100% Long Staple Cotton fabric. Treat the fabric with love and care by washing in cool water on a gentle cycle and hang to dry. If you need to tumble dry, make sure its on a low setting. With each wash, your sheets will continue to soften.

We recommend washing your sheets every two weeks and ideally, sheets should be completely replaced every 2 years to keep them fresh.

How to care for your bedding

Please contact us at [email protected] or call 1300 85 19 17.

We’ve worked really hard to try and make sure that the colours are shown on the screen match what your expecting to receive. Please note that exchanges for a discrepancy in colour will be classed as a ‘change of mind’.

We offer free fabric swatches of our EDEN range coloured styles so you can check and make sure the colours go with your vibe before committing to purchase!

Send us an email to [email protected] with your request.  Please note these can only be shipped to Australian addresses at this stage.

We promise we're not doing anything dodgy with your information. Your privacy is really important to us and all of the information that we ask you to provide is necessary for us to be able to complete your order.

When you place an order with us, you are agreeing for us to contact you in the future about any new products, sales & offers. You can choose to opt out of these at any time.

All orders are subject to our acceptance and availability. If our system lets you place an order on something that we don’t actually have, we will contact you and issue refund as soon as we realise. 

All transactions run through the Shopify secure online payment gateway platform. Payment will be taken at the time your order is placed. If you use another payment method such as PayPal, ZipPay or Afterpay, check your agreements with them if you have any concerns.

We pay to ship each order in Australia via Standard shipping at no cost to you. We use Australia Post to ship all of our parcels and information relating to tracking & delivery will be sent to you via email as soon as your goods have been shipped.

All orders are shipped by Australia Parcel Post from our Kensington, Melbourne HQ.

Your use of this site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the products and any other items on this site.

All such items including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property and other laws. You are permitted to use the items only as expressly authorized by The Sheet Society. Any reproduction or redistribution of the items is prohibited.

Gift Cards are available to purchase in denominations of $50, $100, $150, $200 and $500. They have a lifetime validity period.

Your voucher will be emailed to you with instructions on how to redeem with a voucher code.

Sorry, we currently don’t stock physical gift cards.

Feel free to find out any other info by emailing us at [email protected] or call 1300 85 19 17. 

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Size Chart
Our bedding follows standard Australian Sizes
All measurements are in centimeters 

Double Queen King Super King


Pillowcase


48x73
48x73
48x73
48x73

Fitted
Sheet

193x137 x40 203x152 x40 203x182 x 40 203x203 x 55

Flat
Sheet

254x228 274x245 274x260 274x260

Quilt
Cover

210x182 210x210 210x245 270x240
Take $15 off your first order